Nimlo support
A little help.
Back to the adventure.
Stuck on a swing, having a technical issue, or simply want to say hello? Get in touch.
Talk to the Nimlo team
hello@nimlo.appFor gameplay help, bug reports and privacy requests.
Help us find the loose thread
When reporting an issue, include these details if you can:
- Your iPhone model and iOS version.
- The Nimlo version and build number, if available.
- The mission and what happened just before the issue.
- What you expected, and what happened instead.
- A screenshot or short screen recording, if useful.
Do not include passwords, payment details or sensitive personal information. Anything you send is handled as described in our Privacy Policy.
A few helpful answers
How do I swing and let go?
Tap a glowing anchor to attach your web. Hold left or right while attached to build your swing. Double tap to release and carry your momentum to the next landing or anchor.
How do I move on a platform?
While standing on a surface and not attached to a web, touch and drag left or right to move. Double tap to jump. When attached, double tap releases the web instead.
Why does my web disappear in Fire World?
A burning anchor starts consuming your web when you attach. Release or switch to another reachable anchor before the fire reaches the end. If the web burns through, you fall with your existing momentum and may still be able to recover.
Why is there no sound?
Check your iPhone volume and Silent mode; Nimlo respects the Silent switch. Check the Music and Sound effects options in the game’s Settings. If audio does not return after an interruption, close and reopen the game, then contact us if the issue continues.
What if the game stutters or stops responding?
Close and reopen the game and check for an available update. If the phone is hot, let it cool before trying again. Tell us the mission, device model and whether the slowdown happens around smoke, fire or enemies so we can investigate.
Where is my progress saved?
Your mission progress and preferences are saved locally on your iPhone. There is no in-game account or game-operated cloud sync in the current version. Avoid deleting the app while troubleshooting unless you are prepared to lose local progress. Device backups are managed by Apple.
How can I ask about my data?
Read our Privacy Policy or email hello@nimlo.app with your question or request.